Frequently Asked Questions
What Payment Options Do You Accept?
We accept all major credit card cards including American Express, Visa, MasterCard and Discover.
Do You Charge Sales Tax?
One of the best things about buying through INFO Lighting is that we do not charge sales tax, expect for orders shipping to California, which will be subject to the California State sales tax. INFO Lighting is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop. Orders shipped to Canada are taxed based on the applicable province rates.
What Is Your Cancellation Policy?
Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. We do understand that sometimes you may ask us to try. In this case, contact Customer Service to make a request for a change or cancellation. We will make our best efforts to accommodate the requested change. Click here to view entire cancellation policy.
Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please click here to learn more about our trade program.
Where Is My Order?
Please contact us if you need assistance in tracking your shipment.
How Much Does Shipping Cost?
We offer free shipping on most orders over $75. Orders that do not meet the $75 threshold are charged a $9.99 flat rate shipping fee. There are select product exclusions that do carry associated shipping or handling charges. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout. Click here for your full shipping policy.
Do You Ship Internationally?
We are working to support the shipment of more and more items every day to Canada, however, there are some product exclusions. Our Customer Service team will confirm your order within 24-48 hours. Click here to read the shipping policy for Canada. All other international shipping requests should be directed to Customer Service. Click here for your full shipping policy.
What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?
For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms.
Will You Ship To My PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.
What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with your specific needs.
Special shipping requirements such as "Vacation-hold" or "Do-not-ship before"
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.
RETURNS AND DAMAGES
What Is Your Return Policy?
We accept returns on a vast majority of our products (in new condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Click here to see our full return policy.How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately. Click here to see our full return policy.What If My Order Arrives Damaged?
If by some chance, your item was damaged during transit, please contact our Customer Service team. Click here to see our full return policy.